Cancellation, Exchange and Refund Policy

At Anasa 360, your satisfaction is our priority. Here’s everything you need to know about cancellations, exchanges, and refunds before booking.

Our Satisfaction Promise

We’re dedicated to delivering exceptional, tailored services. Not thrilled with your experience? Contact us within 30 days of your session, and we’ll work swiftly to resolve any concerns.

Cancellation and Exchanges

Cancellation a Session - Notify us at least 24 hours before your scheduled start time for a full refund. Cancellations within 24 hours are non-refundable, but your paid session will proceed via proxy unless you opt out. If we cancel, you’ll get a reschedule or full refund—your choice.

Exchange a Service - Swap your booked service for another of equal or lesser value (subject to availability) by emailing info@anasa360.com at least 24 hours prior. Approval required.

Refund Details

Pre-Session Cancellations - Cancel within the 24-hour window, and you’re eligible for a full refund.

Pre-Session Refunds - For completed services, refunds are reviewed case-by-case based on circumstances. We’ll assess fairly and determine eligibility.

How to Request a Refund

To initiate a refund or exchange request, please follow these steps:

Provide Details - Include your order number, service details, reason for the refund request (with any supporting documentation).

Review and Processing - We'll review within 5 business days and may ask for more information.

Refund Issuance - Approved refunds hit your original payment method within 5 business days, depending on your bank or payment processor.

No-Refund Scenarios

The following situations are not eligible for refunds:

Services fully or partially used.
Delays due to uncontrollable events (e.g. acts of nature, technical failures, or third-party service providers).
Changes in personal preferences after the session begins.

Quastions?

Reach out here or at info@anasa360.com—we’re here to help.

Changes to Our Refund and Return Policy

This policy may evolve. Last updated: March 6, 2025. Check back for the latest.